Your satisfaction is guaranteed. If you are not happy
with the product you can return it in 30 days for a
refund or exchange.
All contents must be returned. Returning products
must be in their original and excellent condition with
original packaging, accessories, inserts and manuals
and warranty cards (not filled-out).
Shipping charges are not refundable for all shipments
included cancelled or refused orders. Please note that
a 10% handling charge will be applied
on ALL returned merchandise and cancelled
orders. Shipping charges will be deducted
from original price.
Additional shipping charges apply for the US states such as Alaska, Hawaii, or other US territories like Puerto Rico. The delivery time to those states and territories out of continental US may be as long as 30 - 50 days.
Please do not tape or write anything on the item or
the package. We reserve the right to refuse any such
Please contact us first before returning
your product. All Returns and Exchanges must
be arranged with a Customer Service Representative within
30 days after delivery and assigned an RA# (Return Authorization
Number). Packages without an assigned RA# may be refused.
Please make sure your email address is valid before
We can ship your order to virtually
any address in the world. Please note that there are restrictions
on some products, and some products cannot be shipped to
international destinations, so be sure please contact
Warranty issues and manufacturer
restrictions prevent us from shipping certain products to
all geographical locations.
Shipping to a different address
If your order is shipping to an address
other than the billing address on your credit card, we may
contact you to list the alternate address with your credit
card company. This helps prevent fraudulent use of your
credit card. To list the alternate address with your credit
card company, just call the 800 number on the back of your
card and ask the agent to add the address to the notes on
your account. Listing the address before placing an order
helps us process your order more quickly.
When you place an order, we will
estimate shipping and delivery dates for you based on the
availability of your items and the shipping options you
choose. Shipping date estimates will appear in the order
form. After placing your order, you will see both shipping
and delivery date estimates in the order confirmation e-mail
and in the order summary in Your Account.
- Shipping time is from when the item leaves the warehouse
to when it arrives at your door.
- Processing time for an item is the time from when you
submit your order to when the item leaves the warehouse.
The arrival date-range of each item is determined by adding
the minimum of the processing time to the minimum of the
shipping time and the maximum of the processing time to
the maximum of the shipping time.
Example, if you bought a foot massager that took 1 to 3
business days to process before shipping and you had it
sent by Standard shipping (3 to 7 business days), the foot
massager would arrive in 7 to 10 business days.
Delivery to some addresses takes 2 to 3 weeks. We try our
best to ship the products to you the soonest possible time
based on your options.
We try our best to give you the lowest
possible shipping cost. The shipping costs for orders depend
upon the method and option you choose.
If you choose to group items into as few shipments as possible,
you'll be charged for one regular per-shipment fee, as well
as a per-item fee for each item in that shipment.
If you choose to ship items as soon as they become available,
we'll charge you full per-shipment fees for each shipment
as well as a per-item fee for each item.
Please also note that the shipping rates for many items
we sell are weight-based. The weight of any such item can
be found on its detail page. To reflect the policies of
the shipping companies we use, all weights will be rounded
up to the next full pound.
Do you have questions?
us, and our Customer Service & Sales Associates
will be very happy to help you!